Common Reasons for KYC (Verification) Failure

Usually, verification issues occur when users input information that doesn’t match customer identification or incorrectly answer verification questions. 

If you’re experiencing issues verifying your account, we recommend you double check that you’ve provided accurate information based on the formats below.

If you continue to experience issues verifying your account, we can manually verify your identity by photo ID

Given Name

This is your legal given first name. If you go by a nickname like Josh vs. Joshua or you use your middle name, verification may require you to input your given first name.

Social Security Number 

As a broker dealer, Otis will be required to obtain and store customer information to comply with tax reporting, anti-money laundering regulations, and Know Your Customer (KYC) regulatory requirements.

Rest assured, your privacy and safeguarding your personal information is a top priority for us. We encrypt all customer data using 256-bit encryption and SSL.

Date of Birth

In (mm/dd/yyyy) format.

If you have any questions about how Otis works or your Otis account, please don't hesitate to give our support team a shout on the app or via email at [email protected].

Did this answer your question?