Restrictions may be placed on your account for any number of reasons. Some of these reasons include:

  • Transfer Reversals

  • Incorrect or Outdated Information

  • Fraud Inquiries

  • Account Levies

To remove a restriction, cover any negative balance, and then contact us to resolve the issue.

If you have any questions about how Otis works or your Otis account, please don't hesitate to give our support team a shout on the app or via email at [email protected].

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